Here is another picture too of what it looks like right in the heart of our Grotto

If you want to see more and meet our Santa then book a meeting with him on 0207 0019844 or on the day here at the Museum of London Docklands.

Santa’s Grotto is open daily from 10 December until 23 December 2011.

If you are unable to visit Santa why not come along and meet Scrooge from 27 December 2011 to 1 January 2012!

You can also enjoy some festive family fun if you time your visit to Santa or Scrooge to coincide with our December events schedule. More details on our website.

October’s Dickens Book Club has already kicked off in my household, descending as I have into Dickens’ murky world of the year one thousand seven hundred and seventy five in A Tale of Two Cities.

Despite having studied English Literature at university my Dickens readometer is a little stunted (blame the tutors). Great Expectations (favourite all-time novel) and Oliver Twist (precious few show tunes) are the only two books I have made it to the end of. Even my dad’s fervent enthusiasm couldn’t see me to the end of The Pickwick Papers while the sheer length of Bleak House seemed overwhelming to the point of being unreadable.

But I’m ready to start anew. I’m already excited about peering through the thick mist that envelops so many of Dickens’ novels to unearth the maze of characters beneath; to find new favourite phrases from Dickens’ witticisms (the indignant ‘I’ll eat my head!’ a particular favourite from Great Expectations); and to discover the moments that will stay with me long after the book is done, just like those between Pip and Joe – what larks!

At forty six chapters long I am being pragmatic about the challenge that lays before us. My plan is to read two chapters per day for the first fifteen days of October, then one chapter per day until the end of the month. If my maths is correct this should see us glide neatly towards the final chapters in time for Halloween and November’s book, The Mystery of Edwin Drood.

So I’ll be captaining our speedy ship through the 400 plus pages of Dickens’ fourteenth novel via updates on Facebook and Twitter – please do share your thoughts, comments, favourite quotes and anything else you’d like to discuss on those pages.

Finally, don’t forget you can buy your copy of A Tale of Two Cities from Foyles Bookshop and receive a discount when using the code ‘MOLBC’.

The Your 2012 exhibition is up and running and we are getting some fantastic feedback. If you have not already seen it then come along to the Museum of London Docklands and visit our free exhibition detailing the changes that have been going on around the Olympic site at Stratford.

So much has been happening recently that I felt obliged to give you this bumper blog update detailing the big changes. To begin, there is now a large bridge that is going over Stratford High Street so that users of the Greenway do not need to cross the road.

Health and Safety during the construction of the bridge has been a priority as can be seen from the below:

Further construction is also continuing on the Orbit. It is now over 76 metres high.

The Greenway beside the stadium has also been busy with its own art installation that you can see below:

If you were wondering what the explanation for this artwork is then read below:

If you would like to find out more about the Olympic site then I recommend that you come along to one of our Olympic walking tours,  ‘Walk the Olympic Way: Stratford Regeneration Tour’ which happen every Saturday and the last Wednesday of each month.

In case you are wondering what the tours are like, here are some photos from last week’s tour with our ever-enthusiastic resident Stratford and Olympic expert, Dave.

Finally, a reminder that we are looking for your photographs and observations of the Olympic Park to share on our YOUR 2012 flickr group. We will also be sharing in this group some of the hundreds of images that we took while developing this display.

What with the opening of the new Westfield shopping site it is now possible to see the key buildings around the Olympic site from new, exciting vantage points. We took a look around the area and have come up with the space age, futuristic images of the site below.

If the building below looks unfamiliar its probably because the public view of it was largely obscured previously by the Aquatic Centre. This building is in fact where the waterpolo will be played and is a temporary venue that will seat 5,000 people during the Olympics.

If you would like to find out more about the Olympic site then I recommend you come along to one of our Olympic walking tours that can be booked at  ‘Walk the Olympic Way: Stratford Regeneration Tour’ which take place every Saturday and last Wednesday of each month.

Also I would like to give a quick reminder that we are looking for your photographs and observations of the Olympic Park to share on our YOUR 2012 flickr group. We will also be sharing in this group some of the hundreds of images that we took while developing this display.

Here at the Museum of London we have decided to honour Dickens’ work with a major exhibition Dickens and London which opens on 9 December 2011 in advance of the 200th anniversary of his birth, in 2012.

We have plans for a number of social media initiatives that we hope will enhance both the exhibition and your visit, the first of which launches this Monday 12 September – a virtual Dickens Book Club’s on both Twitter and Facebook.

Although an open forum to discuss all aspects of Dickens’s work, we will be suggesting a book a month to read and posting our thoughts (and hopefully chatting to you about your thoughts) across both Twitter and Facebook starting with September’s chosen novel: Great Expectations.

Other confirmed titles so far include: A Christmas Carol (naturally for December!), Barnaby Rudge in January 2012 (we will let you into a secret, this is such a large novel someone in the office is already reading it!) and Oliver Twist in April 2012.

So why not join us as we explore some of Dickens’ greatest works alongside some of his lesser known titles.

We are also looking for you to suggest titles to include so if you have a favourite please do let us know either via Twitter or Facebook and we will try to feature them before the exhibition closes on 10 June 2012.

Our Twitter and Facebook accounts will also be home to sneak previews of what to expect when you visit the exhibition and insights from our exhibition curators via our blog pages again in advance and during the course of the exhibition, so be sure to follow us or check our website regularly.

Look out too for an exciting short story initiative launching in November based on some of Dickens’ ideas for stories and characters which did not find their way into print.

The origins of children’s television in programmes such as Andy Pandy and Bill and Ben (the flowerpot men) are, in some ways, very different but at the same time very familiar to what our children see and enjoy today.

The pioneers of this new medium in the 40s and 50s were Frida Lingstrom and Maria Bird at the BBC who developed the ‘Watch with Mother’ slot and invented the characters Andy Pandy, Bill and Ben and the Woodentops amongst others.

The Museum of London is fortunate to have many of these puppets as part of the collection.

On the Exploring 20th Century London website you will find an Audio Slideshow  alongside an opportunity to test your knowledge in a fun quiz whilst looking out for tweets and facebook posts capturing the lives of Londoners  in  the 20th Century.

Obviously feverish action is taking place to make sure everything is ready and looking fantastic. Knowing the effort that is needed to make this exhibition take place makes myself even more impressed by the rate of progress at the Olympic site. Already the Aquatic Centre is ready as is the Velodrome and according to the latest news this month so is the mobile basketball stadium. Perhaps the most amazing achievement is the biggest, the Olympic stadium itself, as can be seen below.

Efforts are now going on the make the surrounding vicinity look equally resplendent as can be seen by the following image below.

Construction efforts have now moved on to the left of the site.  (If you look carefully in the distance you can see the red brick Byrant and May building).

Further along you can see how the site is now being concreted over.

If you would like to learn more about the Olympic site than I recommend that you come along to one of the our tours called ‘Walk the Olympic Way’ that we will be offering on Wednesday July 27th from 2.30pm – 4pm.

Don’t forget to check this blog next week when I will be talking about art around the Olympic site and Stratford.

Peter

If you want to have a clear idea of the scale of construction going on at the moment then check out these images of cranes at various sites around the Olympic venue.

(looking over the Olympic warm up area)

(photo taken on the Greenway with the Olympic stadium in the distance) 

If you would like to learn more about the Olympic site than I recommend that you come along to the Olympic tour called ‘Walk the Olympic Way’ that we will be offering on Wednesday July 27th from 2.30pm – 4pm.

Make sure to check this site next week when I will talk to you about the vast area beside the stadium and all the progress going on there.

Peter

This exhibition will give you a great visual idea of all the changes taking place to make the site ready for next year. However if you want to have a great view next year then probably the best place to go will be the ArcelorMittal Orbit tower. At 115 metres high it will be more than twice the height of Nelson’s Column but 20 metres shorter than the Millenium Eye at Westminster. This gigantic tower will cost around £19 million and has already acquired various nicknames such as ‘the Colossus of Stratford’ and ’the Hubble Bubble’ whilst various newpapers are refering to it as a giant lattice. As you can see it will be huge and this is exactly what Mayor Boris Johnson asked for as one of his provisions for the big Tower was that it should rival the Eiffel Tower.

Judge for yourself below.

If you would like to learn more about the Olympic site than I recommend that you come along to one of the our Olympic tours called ‘Walk the Olympic Way’ that we will be offering on Sunday 12th June 2011 from 2.30pm -4pm and Wednesday July 27th from 2.30pm – 4pm.

Don’t forget to check this blog next week when I will talk about the large number of cranes in use around the Stratford area overlooking the Olympic site.

Peter

It looks set to be a very exciting exhibition on a topic that is interesting for many people. Public and media interest is growing exponentially at the moment for the Olympics. Look at this post taken by the Viewtube during high Summer last year and compare it with the pictures taken earlier this month below at the same site.

Not only are large numbers of schools attending the site but also various senior citizens and tourist groups.

Even the media itself are regularly checking up on progress and reporting it nationwide.

If you would like to learn more about the Olympic site than I recommend that you come along to one of the our Olympic tours called ‘Walk the Olympic Way’ that we will be offering on Sunday 12th June 2011 from 2.30pm -4pm and Wednesday July 27th from 2.30pm – 4pm.

Come again next week and we will look at the progress taking place at the Crossrail site that is right in front of the Olympic Stadium.

Peter

In the meantime to whet your appetite here is a picture of one of the canal boats that have been doing such a great job in clearing up the canals in preparation for the Olympics next year.

In case you are wondering just what they have to clear away check out the photo below.

If you would like to learn more about the Olympics site than I recommend that you come along to one of our Olympic tours  called ‘Walk the Olympic Way’ that we will be doing on Sunday 12th June 2011 from 2.30pm -4pm and Wednesday July 27th from 2.30pm – 4pm.

Don’t forget to check this blog next week when I will be talking about the increasing media interest in the constructions sites in and around the Olympic Park.

Peter

In continuation of the recent History of the Olympic Site blogs here is part 3 of the story.

Bryant and May Factory

Is just a stone’s throw away from the Olympic Stadium and has left an indelible mark on British socioeconomic and trade union history.  The saga that made it famous began in 1888 when the company tried to force its workers to say they were happy with working conditions following some bad publicity. The workers refused so the company reacted by sacking them and a huge strike by 1,200 women ensued.

 The women won their strike. It is significant because the Bryant & May dispute was the first strike by unorganized workers to gain national publicity. Also because of its success it was instrumental in inspiring the formation of unions all over the country.

 Bazlegette Sewage System

During the Victoria Era the population of London rapidly expanded and with the advent of flush toilets to replace cess pits the net result was that increasing amounts of  sewage went untreated into the River Thames. The situation with the quality of the river became worse and worse until finally Parliament decided to do something in 1858 and appointed Joseph Bazalgette to sort out the problem.

He was a highly distinguished engineer who went on to develop London’s first comprehensive sewage system. This meant constructing eighty five miles of new sewers to re-route the sewage away from directly flowing into the Thames up river. As part of this construction work he built the Abbey Mills Pumping Station that later was nicknamed ‘The Cathedral of Sewage’.

 It took 16 years to build in total. It used to have high chimneys but these were knocked off during World War Two to prevent them being used as a navigational aid by German Bombers.

As you can see from the photo below it is currently being cleaned up for the Olympics and this means lots of scaffolding is required. 

 The Greenway footpath

The Greenway is a footpath and cycleway that passes right through the Olympic Park in East London and contains the Northern Outfall Sewer beneath it.

Yardleys building

Is famous throughout the world for its quality fragrances and soaps. If you look carefully on the photo you can see the iconic image of the flower sellers that has helped make this such a famous building.

If you would like to learn more about the site I recommend that you come along to one of the following Olympic tours  called ‘Walk the Olympic Way’ that we will be doing on Sunday 12th June 2011 from 2.30pm -4pm and Wednesday July 27th from 2.30pm – 4pm.

And if you are interested in learning more about this recent series on the History of the Olympic Site are recommend you look here at the first part of the History of the Olympic Site 

Finally check here again next week and you can read about the mighty canal boats that are cleaning up the site ready for the Olympics.

Peter

As promised here is part two covering the history of the Olympic site

Stratford Railway Works

The Docks Area and Railway Yards were some of the largest in the country. In fact it was the hub of the suburban railway system and the principle locomotive running depot of the Great Eastern Railway, the largest in the country. This is why the area became prime targets for German Zeppelins in World War One and German Bombers in World War Two.

In 1965 West Ham & East Ham were combined to form the Borough of Newham. Governments began to recognise their neglect of the area and plans began to redevelop the area. Things started to change and a new freight Terminal opened on the derelict area of the vast railway engineering yards.

Stratford Railway Works started in 1840 whilst Stratford Works was built in 1847 from 15 acres over the years building and repairing locomotives,carriages and vans. The whole site covered an area of 132 ½ acres. Stratford Works built 1682 locomotives 5,500 passenger vehicles and 33,000 Good wagons.

By the post war period it had become a major Freight Terminal but it has recently been redeveloped into the Stratford International and Regional Station plus the brand new Westfield shopping centre. 

 Archaeology

During the development of the Olympic Aquatics Centre site, four prehistoric skeletons were found buried in graves around an area of Iron Age settlement. One of the skeletons is thought to be 3000 years old. In the Iron Age this would have been a small area of dry land on the edge of the river valley, surrounded by lakes, rivers and marshes. The first Londoners lived by and fished in what is now the River Lea (which surrounds the Olympic Stadium) and parts of their cooking pots have also been found.

Here are the latest pictures of the Aquatic Centre and as you can see it is almost complete and looks absolutely fantastic!

Don’t forget to read the final installment of this series on the History of the Olympic Site next week and if you would like to learn more about the site I recommend that you come along to one of the following Olympic tours  called ‘Walk the Olympic Way’ that we do on Sunday 12th June 2011 from 2.30pm -4pm and Wednesday July 27th from 2.30pm – 4pm.

And if you are interested in the learning more about this series then come and check the first part of the History of the Olympic Site here.

Peter  

In the meantime to whet your appetite here are some photos of recent development work going on around the Olympic Park site. As you can see from the photo the Westfield development  is right in the middle of its construction process and on track to be ready for September 2011

    Also connecting the Hackney Marshes car park area with the Olympic Park is the new Ruckold Road bridge.

    With all this work going on we can’t blame some for having a well deserved break!

Come and check up on us again next week and we will have some more information and photos all about the history of the Olympic Park site prior to its recent regeneration.

Peter

I blogged in August (can’t believe it was that long ago!) about the consultation that we did at the beginning of this project and a little bit about what we have planned, but now I’m back to tell you a bit more about how the project has taken shape.

I’m really proud of this project because it’s the biggest one that I’ve managed, and it’s involved a lot of people, a lot of hard work and a lot of planning and I’m really excited about launching the resources next month because, who cares about modesty, I think they’re great!!

A little bit about the pocket histories and picturebank

Our official description says this:

‘The pocket histories explore London’s history through objects from the Museum of London’s collections. Picturebank supports the pocket histories with images for educational use.’

Essentially, each pocket history topic takes 5 images (almost all of objects in the Museum’s collection) and uses them to tell the stories of London’s past.

In the Picturebank, users can search or browse by period or topic

These images (or most of them anyway) are then used in the picturebank where users (probably mainly in schools) can browse them by topic or by period, or just do a keyword search.  Once users have found an image, they can enlarge it, read a simple caption about it, use some prompt questions to start a discussion about it and find out whether or not it’s on display at the Museum.

The pocket histories cover loads of fascinating topics like

• What was life like in Tudor London?
• Why were London’s docks built?
• London Plagues 1348-1665
• What was life like for children in Victorian London?
• The ‘London Look’: London fashion trends 1950–2002
• Political Protest in London, 1750–1900

And we hope to add more in the coming years.

You’ll be able to read the pocket histories online, or download and print a PDF that’s all nice and designed and pretty if you’d prefer.

This is a sneak preview of what one of the nice, designed PDF versions look like

So who are they for?

The pocket histories are ideal for anyone who’s interested in London’s history and we’re hoping that they’ll gradually work become pages that people stumble on on Google even if they don’t necessarily know about the Museum of London.

As well as this general audience, we think they’ll be particularly useful for secondary school students doing research, primary school teachers preparing lessons or a visit to the Museum, or parents helping their children with homework or just helping them learn more about London’s history.

We designed the picturebank for a more specific schools and colleges audience because we think that it’ll work best on an interactive whiteboard or in an ICT suite.  The captions were written with children in mind and we’ve chosen the images that we’ve included very carefully to make sure that we can give teachers free rein to view, copy and print the images for use in their classroom or for private research (any other use, including sharing the resources would need to be negotiated with the Museum first).

About the project

One of the reasons I’ve most enjoyed this project is because I’ve worked with some really great people on it and I think this has been absolutely integral to why I’m so proud of the resources.  We have a core project team of two curators (Meriel Jeater and Beverley Cook), 4 audience-y type people (representing the schools team – Kirsty Sullivan, the inclusion team – Kirsty Marsh, the families team – Sandra Hedblad, and the adults team – Julie Carr), and a representative of the Information Resources Section (IRS) – Matthew Rose.  Having curators on board since the beginning of the project has really ensured that the topics we cover are grounded in our collection, our expertise, and the themes in our galleries.  Having representatives of all our target audiences on the team has been completely invalauble from the point of view of making sure that we create resources that are suitable for and interesting to all audiences.  And having the IRS perspective from Matthew who knows our collections management database inside out has been essential, particularly for the picturebank. We’ve also had a team of curators and writers outside the project team who we couldn’t have done without, and a host of other people across the museum who’ve been so helpful and so supportive.

We’ve had some brilliant discussions in our monthly project meetings where we took the time at the start to really think about why and how we would create the resources, and what we were trying to achieve. It’s meant that we thought  carefully about each one and it’s made them, I think, really strong, grounded, accessible and interesting resources (but that’s just me, you’ll have to let me know what you think when they go live!)

Nerdy goodness…

I alluded just now to our collections management database, and this leads me on to another really exciting (if maybe a little nerdy) part of the project.  I won’t go into the technical ins and outs, but a big advantage of our new picturebank is that it links to our collections management database. This means that if a curator takes an object off display, or maybe adds a bit more information to a record, or takes a photo of another aspect of it, once they update our collections management database, that information will be passed through to the picturebank – cool huh?

So I promise to try and blog again when the resources are up.  There’s no point me putting the links here yet because they’re not up yet, but I hope this gives you a bit of a sneak preview of what to expect, and hope you’ll be of the same opinion as me about them – I think they’re great!

And now, as the weather (we hope) turns milder, we are able to add a specially grown cutting to our Central Courtyard.

Planting our buddleia

Here you can see our Visitor Services Manager, Gerald, with Louise Nichols whose parents run a plant nursery and garden design business and who kindly donated the cutting to the Museum.

The reason the buddleia proved to be the most popular seems to be its hardiness and its ability to adapt to what London throws at it (a striking metaphor?) as is highlighted by this related tweet: “…found growing wild all over London in scrubland, cracks in walls, tops of buildings – attracts butterflies too”.

It was also one of the first plants to grow in bombsites during The Blitz and continues too hold a special significance for many Londoners.

Our buddleia will complement the existing planting in the courtyard and whilst “butterfly friendly” will also be popular with bees from our hive.

The planting location is important as this pot is easily seen from within the Museum.

The next step is to work with our Design Team and Curators to add a message to the pot that highlights the plants significance and that it was chosen by social media followers of the Museum.

Bringing a little of the outside into our galleries.

With thanks to Linda and Ralph Nichols and the Royal Botanic Gardens, Kew.

The exhibition was opened by Wolf Suschitzky, whose stirring tribute to the power and fascination of photography was a real call to arms for anyone with a camera. It rather harked back to my earlier words about nostalgia. Wolf made the point that times have changed and people’s perceptions of photography and its role in society are creating problems for dedicated exponents of the art of street photography. It must have been wonderful to have been able to wander the streets without people questioning ones intentions. Is that why the images of yesteryear are so captivating, because everyone looks so at ease with the camera?

One of the interesting things about photography is its ability to misrepresent its subject matter. In the early days of photography, the relative insensitivity of photographic emulsions to light meant that most photographs were taken in good weather. This perhaps creates the illusion that in the old days the weather was always nice. Wolf Suschitzky’s stunning image “A milkman- Charing Cross Road” shatters this illusion and is unusual in its depiction of the London of old . The wet road reflects light back and creates a frame around the milk cart. Wolf’s closing comment last night was to encourage everyone to continue taking photos, in good weather and bad. 

The last of Oscar’s diary extracts is timed for 29 June, and over the last six months the team in Communications has got to know Oscar very well.

Oscar had a very sweet tooth and included in his diary lists of the treats he had bought that day not only for himself but for members of his family such as his sister Marjorie:

Saturday 22 February 1919 “It is my half day today and I went to Aldgate with Antram and bought a smoked sausage & ¼ of chocolate, a plateful of cockles, two buns, two bars of chocolate”

A veracious reader, Oscar provided an insight into the magazines and books of interest to youngsters at the time, indeed, at times you forgot that Oscar was still only 15 years old as he detailed his working day of early rises and mail deliveries around the docks of the East End, only for his diary to remind you as he writes how at lunchtime he would “stop for a play in the sack shed”.

Between January and June 1919 Oscar welcomed a new baby to the family, and introduced us to his friends and family from ‘Appa and Nana through to the brothers Antram.

As Oscar spent most of his working day outside, he kept meticulous note of the weather, and one of the highlights during this project was welcoming the BBC Weather Show to Museum of London Docklands to film a piece on the diary and indeed the links to all the content from that edition of the show from the Museum – all thanks to Oscar.

Extracts from Oscar’s diary have also been “tweeted” via Oscar’s twitter page @OscarKirk1919 and it is hoped that the success of this serialisation online can be repeated with other diaries from our collection.

The web pages dedicated to Oscar will remain as a resource under “Collections” on the Museum of London Docklands website www.museumoflondon.org.uk/oscarkirk

Fittingly, the last diary entry the Museum holds sees Oscar relate how the signing of the peace treaty that ended WWI was celebrated:

Sunday 29 June 1919 “Yesterday there were Maroons, Thunder Flashes and many other fireworks being let off after 3 o’clock and before 3 o’clock. Today a lot of people were drunk, as a result of the peace.”

Painting: Firework Display in Hyde Park. Oil on Canvas.Charles William Wyllie. The National Peace Celebrations were held in London on 19 July 1919 to mark the end of the First World War © Museum of London.

Social media

I have taken a few actions following on from my last blog entry about what we’re doing on social media. The first action was to get support from my colleagues in Press & Marketing to help me manage the some of our social media activities, and over the past few weeks, you may have noticed that the numbers of tweets by us have increased. This is due to one of my colleagues, Tim, taking over much of the activities on this platform. Though I occasionally still go and respond to tweets and retweets, both directed at @museumoflondon as well as when ‘Museum of London’ is mentioned, Tim has been doing a wonderful (and much more interesting – thank you Tim!) job on it. Please continue to show your support and follow us on Twitter:

http://twitter.com/museumoflondon

Tim has also been introduced to our Facebook account and he has started to update our statuses. I am still responding to all the comments and enquiries and adding the occasional status updates but I am hoping Tim will take over managing this soon as well. Yes I know I’m giving away the management of the juiciest aspects of web publishing (!!!) but this is very much due to the restriction in resources I am currently facing and the projects I am working on at present.

Information Architecture & web redesign

One of the things that have been keeping both Jeremy and I very busy is looking at restructuring our website information architecture and redesigning the site, in particular, addressing the site navigations. Between Jeremy, Rhiannon and I with support and input from many other people from across the organisation, we have come up with a number of new information architectures. We have now come to a compromise on one particular architecture and are in the process of testing it with users. We have also looked at a few design proposals and are currently deciding on which designer we will go with.

The hardest part of the activities so far has been getting the top level navigations right so that the three arms of Museum of London are all represented and clearly branded, without taking away from the fact that we are all one organisation. I can go on for days about the difficulties we have encountered so far, but for now, I won’t bore you further with it.

Just remember to look out for a whole new website at the end of May!

You are here

Something else my colleagues and I are working on and you should watch out for is our ‘You are here’ campaign at www.youarehere.org.uk. I won’t say any more about this, but check out this link in the coming months!

These are just three of the 9000 objects (including over 2500 from MoL) that are available for the public to view and enjoy and that cover almost every conceivable part of London in the 1900s. The objects have been made available by the Museum of London and 13 other London institutions.

The site has recently had a makeover so that images are bigger and it is a lot easier to browse around.

Take a look and see what you can find!

Jason Webber
Web Manager, Exploring 20th Century London

This month the Museum of London Docklands launches a web-based initiative bringing to life London’s Docklands in the early twentieth century through the diary extracts of a young messenger boy employed by the Port of London Authority at the time. Recently donated to our collection, the diary details Oscar’s daily activities both at work and home, personal interests (Oscar loved to read) and details of the things he enjoyed when not working ranging from comics and sweets he bought, to visits to the music hall. 

The Museum plans to feature the corresponding daily diary entries on the homepage of the Museum of London Docklands website and on other social media sites starting from January 1^st 2010.

A planned online archive of all diary entries and further supporting details relating to the subjects that Oscar covers in his diary will also be updated regularly. 

Oscar was 15 when he started to work in the East India Docks in 1918 ferrying messages and mail between different docks and Port of London Authority offices. Oscar would have been provided with a uniform and would be expected to look smart at all times (Oscar notes making a “boot pad” on Sunday January 5^th 1919, possibly to keep his boots clean). 

Although work days for Oscar could be arduous he still found time for fun as the start of his diary entry for Wednesday 22^nd January 1919 highlights: “got chapped hands today. Played between 12.30 and 1.30 in the sack shed”.  Oscar was also saving to buy a bicycle of his own, by giving his father a few pence at a time towards the cost. By the time the entries in the diary finish in July 1919 he had given his father 1/6d (7.5p) towards the cost.

Oscar’s diary is currently on display in the Sainsbury’s Study Centre at Museum of London Docklands.  Find out more about Oscar’s thoughts and duties daily on our website from January 1^st 2010 and follow Oscar on Twitter at:  http://twitter.com/OscarKirk1919

For the past four years, the London Archaeological Archive & Research Centre (LAARC) has run an object of the month competition. Since its conception and humble beginnings, it has developed and evolved into a popular monthly event, enjoyed by LAARC visitors, volunteers and Museum staff alike.

Back in late 2005, the idea of an object of the month was not a new one. If you visited the websites of several museums across the country, you could find a monthly updated page dedicated to an object within their collections. The Museum of London however, wasn’t one of these and with over 6 million archaeological artefacts to choose from, it seemed a pity not to highlight our goodies.

LAARC volunteers regular get to rediscover incredible objects when working on site archives and it was a common for us to joke that certain objects were so good that they were definitely the best object of the day, if not the week, if not the year. So around Nov 2005 I thought we should do something about it. As luck would have it, the next month we inherited a suitable display case and come January 2005, our first outstanding object that caught our eye.

The first object was a Samian bowl from Borough High Street, which had been repaired in antiquity with lead rivets. (It later proved so good the V&A borrowed it for one of their exhibitions) And so the LAARC joined the many other museums and had an object of the month!

However, being the innovators that we strive to be, I wanted our Object of the Month to go beyond us simply picking an artefact and with the number of cool stuff volunteers were coming across each week, I thought about making it a competition, with several objects competing against each other to win votes; the one with the most became that month’s object.

And so it continued through January to December for the whole of 2006, yet the focus was still pretty much a competition directed at our volunteers and visitors to the archive. In 2007, we took it to the next step and hosted the competition on the LAARC website. This then progressed in April 2008 to the museum’s archaeology blog page, which gave voters the option to leave comments.

In 2009, the competition was due to continue on the blog site with the format the same as it always had been; three objects chosen by volunteers from the material they had recently been working on. However, around the start of the year, the blog’s server went down and forced to find an alternative host, I also thought it time to refresh the format.

For the past year, each month there has been one object selected by a LAARC volunteer, one by a LAARC member of staff and the final by a Museum of London curator. Unlike before, the objects were no longer necessarily from recently worked on archives, but could also include people’s favourite objects. Yet, the basic concept remained: Three objects, one vote, one winner selected by the public.

As the months passed the audience grew and each month saw more votes, a few comments about the objects from voters and even people requesting to nominate objects. Halfway through the year, special competitions were held, including former staff nominating, a special retirement competition and a “lucky loser” second chance month. Almost 1000 votes were received this year in total.

The final monthly competition took place in November, when for the first time seven objects were nominated, these by seven members of staff from seven different museum departments. As with previous years, all the monthly winners go through to December’s Object of the Year, which you can vote for by clicking here.

Having reached its peak, the LAARC competition now retires on a high, with its legacy continuing on these blog pages as the Museum of London now has its own Object of the Month, with contributions from all over our museum staff and volunteers. Thoughout 2010 you can discover a whole range of spectacular objects held within the museum’s collections.

Thanks for voting in the past and enjoy the objects in the future!

• 100% of members want MOL to continue on Facebook,
• Most members would recommend MOL and MOL on Facebook to other people,
• Very few visitors were engaging with MOL through Facebook and the blog sites,
• More effort needs to be put into improving the communication on Facebook and blog to make it effective,
• MOL was not utilising Facebook or the blogs enough at the time of research and used it for information purposes only,
• It appeared that people wanted to receive information but not necessarily engage with MOL in any way other than to read emails, update alerts, and the blog entries, and
• People want to be prompted and guided to available content in the most convenient way.

So what are we doing now to ensure we utilise these available resources in the best way possible?

I have taken the feedbacks and lessons learned from my research to ensure that more use is made of all of our social software sites and activities. Although there are resource constraints, I have been attempting to:

• Add regular Facebook status updates on the MOL Facebook fan page,
• Twitter regularly on the MOL Twitter account,
• Blog more frequently on this blog site, and
• I have been vigilantly ensuring that all comments on MOL Facebook, YouTube, blogs, and Flickr, and all tweets and Twitter messages at Museum of London is responded to.

In addition to this, I am working on a new ‘Online’ section on the Museum of London website to bring together all these activities into a central location. I am also emphasising the use of social software to my colleagues and attempting to pass on responsibilities to various departments to manage some of these tools.

We are a long way from accomplishing all that which can be accomplished with all the available social software, but slowly and surely, we are heading towards that line were our visitors are able to engage with us in their preferred platforms and we are able to say ‘yes, we are listening and we care’.

On another note, I have finally visited our Modern London Galleries currently under development, due to open in spring 2010 and I have taken many, many pictures, so watch out for my next post to find out about all the exciting developments!

Does the Museum of London lose visitors through having content sitting on separate social software sites?

It became obvious from my research that the Museum of London (MOL) was not losing visitors by having content sitting on other sites but was in fact, gaining more visits to MOL websites as a by product of its existence on Facebook and the existence of MOL’s blog (MyMOL). In addition, as a result of its presence on Facebook, Facebook members were making some actual visits to the Museums that they previously may not have made.

However, the advantages of having a blog and a presence on Facebook was clearly not being utilised to its full potential. I discovered that if more blog entries were made on MyMOL, with links to the MOL websites and incentives to visit events and exhibitions at MOL, more visitors would visit the MOL websites and possibly end up visiting the two MOL Museums.

Also, from the comments I received in the Facebook survey I carried out, it was apparent that MOL could promote more events and engage better with the audience by actively prompting members to not only visit the Facebook pages, but also MOL websites and any other social software sites where MOL activities were taking place.

Are visitors engaging with Museum of London through social software sites?

Within the limit of my study on the MOL website and MyMOL, the measure I used for testing whether visitors were engaging with the sites proved that in actual fact, very few visitors were engaging with the Museum or the Museum blog through active comments, enquiries and feedback. This, I realise, may be incorrect to conclude as visitors could have been engaged in many ways such as using information for research and planning visits and visiting the actual Museums, but the method I used showed very little engagement on the social software sites.

On Facebook, however, the engagement level was greater in one sense, but minimal in another. It was greater in that with the response to the survey alone, it proved that a high percentage of the members were willing to engage with the MOL, however, very few members were carrying out discussion or collaborating.

So to answer this question, very few visitors were engaging with MOL through its social software sites at the time of research.

Do visitors find information on Museum of London social software sites of value?

I concluded that visitors of MyMOL must find information of value as a high percentage of visitors made repeat visits. Though there was a drop in repeat visitors at the end of the reporting period for MyMOL, if the pattern of repeat visitors on MOL website was used, it was possible to see that the repeat visits would start to steadily grow, suggesting that visitors see it as a valuable source to come back to.

In addition to this, members on Facebook had generally thought the MOL’s presence on Facebook was useful, and every single member agreed that MOL should remain on Facebook, confirming that they do value it for the individual purpose for which they signed up to them, whether it was simply to keep up to date with events, or to find out about new developments at the Museums. Also, the comments were mostly positive and many members were recommending MOL and its presence on Facebook to friends and family, which was a very important factor in determining that members do find information on MOL websites and those on associated social software sites of value.

Should museums spend time pursuing the use of social software to attract new audience?

The number of visits to MyMOL in comparison to MOL website was very small, however, given that MyMOL was so new and did not have any publicity, it was still evident that the number of visits to MyMOL was increasing steadily, and the trend in visits mirrored that of the MOL website. For this reason, cultivating MyMOL would ensure that more visitors would be attracted and end up visiting MOL and MOL websites, and with promotion of MyMOL, it would be worth spending the time to attracting these new visitors.

Similarly, the number of MOL Facebook members were very small in comparison to the number of visitors to the MOL website received. However, as more effort is put into improving the communication on Facebook, more members are likely to join, and therefore, increase the traffic to MOL and its website. For this reason and for the fact that those existing members who responded to the survey valued the MOL Facebook presence and found it useful, I concluded that it would be worth spending time on attempting to engage these members and attract new audiences.

Should website visit statistics of content sitting on social software sites be included in the official statistics reports?

Having compared the web statistics for the MOL website with MyMOL, although the number of visits is small in comparison, they are still visits to a Museum site that holds information that belongs to the Museum and therefore, should be included in the official reporting. I could find no evidence other than the fact that for social networking sites such as Facebook, it may not be as easy to capture the visits and visitor statistics*, however, where statistics could be and are being collected, these should be reported in the same way as for all the other MOL websites.

To conclude

Museums can use social software to communicate with its audience outside of its own website, and can react quickly, efficiently and appropriately if the Museum is being discussed (Newson 2008).

The findings of my study at the time of research concludes that visitors use MyMOL and the Facebook pages for information purposes only, and MOL use social software to simply publish content. From this study, it appeared that people wanted to receive information but did not necessarily engage with the Museum in any way other than to read emails, update alerts and blog entries, and did not want to carry out conversations. They wanted to be prompted and guided to available content in the most convenient way possible without having to visit the MOL website unless necessary.

Given this conclusion, it could be said that MOL has much to gain from having a presence on Facebook and working with social software such as blogs, to attract new audiences and new visitors to the Museums and the Museum websites. It provides MOL with different ways to disseminate information that visitors’ value and can engage with, and MOL should spend time on ensuring that the right social software is being used appropriately.

However, as Newson argued, museums can only see benefits of using social software if they change their perception of social software to properly manage and take advantage of current knowledge and trends. “In other words, the value these tools offer depends on regular contributions, networked thinking and good levels of participation” rather than the actual social software themselves, therefore social software will only be effective if MOL takes a lead on it and uses it appropriately.

Though it can be argued that my research on the effectiveness of MyMOL on MOL and MOL websites was “not a good measure”, and in fact a better method of research would have been to check for “citations/linkbacks and user comments” (Chan), the results found still proved that although MyMOL was not highly increasing traffic to MOL website at the time of this study, and possibly no traffic to the actual Museum, it still raised the profile of MOL with the thousands of visitors who regularly visited the site and encouraged visitors to recognise MOL as a brand.

The use of social software by MOL was effective to a certain extent, but could be improved. I concluded that MOL should communicate more with its audience and engage with them effectively by clearly guiding visitors to the relevant events, exhibitions and collections, ensuring that the message is openly received.

Finally, though each museum has its own niche in visitor attraction, through the findings of this research on the effectiveness of social software on MOL, and using Hubbard’s justification that “sampling is observing just some of the things in a population to learn about all of the things in a population”, as the “law applies to everything” and not just for the “examples observed” (Hubbard 2007), it can be concluded that the findings for this report could apply to other museums and their use of social software too.

* Additional notes

The inability to capture website statistics for social software sites such as Facebook is very important to note as many social software tools are hosted on external servers that do not belong to the museums and often, cannot be accessed by the museums other than through the front end as a user. This raises a number of issues that museums should address.

Firstly, the question of who does the content belongs to?  In February 2009, there were rumours that Facebook was announcing that they owned all users content, and users no longer have copyright to it. However, although Facebook has stated that all content on Facebook put up by users, still belongs to the users (Lacy), it is important to consider this.

Secondly, there are the security issue and problems of backing up data that can potentially be lost forever should anything happen to those sites or servers. Currently, the only way to back up any information on such sites is to manually copy the data and store it in an internal server.

Finally, there are the issues of not being able to measure the level of usage of the site and how much traffic it gains as museums will not have access to the web logs that contain the data used for web analytics. Without this data, museums will not be able to track the number of visits that are made to the Facebook pages and evaluate the effectiveness of the use of the site on the museum and its websites, nor can it report the visitor numbers to stakeholders.

References

Chan, S. “Better museum blog metrics – is your blog really working for you and your organisation.” Weblog post. Fresh + New(er). Powerhouse Museum, 19 November 2007. Web. Accessed 6 August 2009. <http://www.powerhousemuseum.com/dmsblog/index.php/2007/11/19/better-museum-blog-metrics-is-your-blog-really-working-for-you-and-your-organisation/>

Hubbard, D. How to measure anything: finding the value of ?intangibles? in business. John Wiley & Sons, 2007. Print

Lacy, S. “Facebook: You Own All Your Data. Period. (But See You at the Next Privacy Uproar.).” Weblog post. TechCrunch. 21 February 2009. Web. Accessed 28 August 2009. <http://www.techcrunch.com/2009/02/21/facebook-you-own-all-your-data-period-but-see-you-at-the-next-privacy-uproar/>

Newson, A., D. Houghton, and J. Patten. Blogging and other social media: exploiting the technology and protecting the enterprise. Gower, Ltd., 2008. Print

On Facebook, MOL could send emails to all the members of MOL Facebook groups and send update alerts to all MOL Facebook fans.

I created a survey that was posted as an email to the members of the MOL Facebook groups, and it was also added as an update alert on the MOL Facebook fan page. (Information about my research methodology and the full survey can be seen in my last post). The survey was available for three weeks and in that time, 46 people completed the survey, of which, 45 were genuine responses.

MOL had been on Facebook for a year and at the time of the survey, had 369 people joined to its Facebook group ‘late at Museum of London’ and 155 people on its ‘late at Museum of London Docklands’ group. It also had 721 people joined as ‘fans’ of MOL.

Though the total number of members across all groups and fan page was 1245, many of the same people were joined to more than one of the above, and some were joined to all three.

So with the total number of members at 1245, and 45 respondents, in effect 3.6% of all members responded, not taking into account that many of the members may be joined to more than one group and/or the fan page, which would have meant that a higher percentage of members had responded.

How members were distributed over MOL on Facebook

It can be seen from the below graph (figure 1) that of the people who responded, the percentage of those signed up to the three different Facebook pages roughly mirrored that of the actual figures (721 fans, 369 members on late at MOL and 155 members on Late at MOL Docklands).

Figure 1: Members signed up to each MOL page on Facebook

Keeping in touch through Facebook

I wanted to know whether people actually visited the Facebook pages, and posed a question on this. The response to was that only 37% of the members visited fairly regularly (monthly, weekly, or daily), but of the remaining 63% of members, 47% visited the pages less than once a month, whilst 16% did not visit the pages at all.

These figures, however, were not quite accurate. First because the scope provided in my survey, between ‘less than once a month’ and ‘not since first joined’ is so large, but also because I did not factor in the question for whether members visited the pages if prompted with an email or alert. This is more evident through the fact that when asked when Facebook emails or alerts were sent out, were they read (figure 2), 67% of members said they read the emails and 53% said they checked the alerts, whilst a further 29% said they sometimes read the emails and 33% said they sometimes checked the alerts. Therefore, the percentage of people who did not actually read the emails or check the alerts was minimal.

Figure 2: Members who read the Facebook emails and alerts

In addition, I had to bear in mind the comment made by one responded that may have been true of other members on Facebook:

“This questionnaire asks ‘How often do you check your Museum of London Facebook pages?’ I selected ‘Have not visited since joining groups or becoming a fan’ because I don’t proactively visit pages. I only go in response to emails or other notifications from the page owner.”

Many other respondents made similar claims, where they said they “don’t think to go there unless prompted”, and because “I haven’t looked at the page on my own initiative but I like getting messages about events because I don’t have much time to look myself”.

Does Facebook encourage visit to MOL or MOL websites?

Of those people who responded, the number of visits made to MOL website was very high. 86% of all members visited MOL website as a direct result of MOL’s presence on Facebook (figure 3). Given that there are 1245 members on MOL Facebook pages, it could be said that it is equivalent to 1071 new visitors visiting MOL website as a result.

The visits to MOL and MOL Docklands are on a lesser scale, though it still shows 46% of members having visited the museums. If we carry that across all MOL Facebook members as above, 46% who may visit MOL or MOL Docklands will equates to 458 new visitors walking through the doors.

Figure 3: Members who visited MOL website, or MOL or MOL Docklands because of MOL presence on Facebook

If we look at the specific visits for actual late events advertised in the Facebook groups, it shows that 18% of members attended an event due to the fact that MOL had a presence on Facebook (figure 4).

Figure 4: Members who attended the late events because of MOL presence on Facebook

From the comments I received from the survey, it becomes apparent that some members think it is “useful to find out about lates” and that updates keep them “in the know about happenings at the Museum”. One respondent said “I find it useful to know what’s going on – even if at the moment I keep failing to get there!”

It was interesting to find that many members do not live in London but enjoy hearing about what the Museum is up to and what they can do if they decide to visit London. From this I concluded that though a presence on Facebook will result in some specific visits to MOL events, the members on Facebook do not see it as an invitation to attend but rather as a place to get information about recent changes and updates to keep them informed about MOL.

How visitors learned about MOL and MOL on Facebook

To find out whether Facebook increased awareness of MOL, especially if they have never heard of MOL before, and therefore, can be classed as new audience, I asked how people learned about MOL as well as how they found out about MOL on Facebook.

The below graph (figure 5) shows that in fact, 22 people (43%) who had signed up to one or more of the MOL Facebook pages, were already aware of MOL because they had visited it in the past. A further 20% found out about MOL from friends, and 12% of the respondents actually worked for MOL. In reality, only 4% of respondents learned about MOL through Facebook – so Facebook did not reach out significantly to a whole new audience in the traditional sense – that of acquiring new audience in a new way that have never heard of MOL before.

On the other hand, 40% of respondents learned about MOL on Facebook through Facebook. This did not come as a surprise to me as I was aware that at the time of research, MOL Facebook pages were not advertised and only appeared in a single page on the MOL website, buried within the site, and therefore, the possibility of members signing up via MOL website was small.

Figure 5: How visitors learned about MOL and MOL on Facebook

Looking at the graph, there appears to be similar reasons behind how people learned about MOL Facebook pages as they did with MOL itself, and those reasons appear to be through friends and for having visited MOL in the past.

How useful Facebook visitors found the MOL presence on Facebook

As I wanted to find out whether the MOL presence on Facebook was thought of as ‘useful’ by members who have signed up, I requested that respondents rate how useful they thought MOL on Facebook was. The result (figure 6) was that the majority (38%) of the answers given fell in the ‘neutral’ zone (3/5) although no one rated it as least useful (1/5).

Figure 6: How useful members found the MOL presence on Facebook

This didn’t actually tell me much about ‘what’ they found useful or not useful and it was entirely due to the fact that I had not defined ‘useful’. However, there were some very interesting comments that accompanied this rating. See some comments below:

“It seems that people dealing with it, are just bored and do it because they have to do it”.

“Because I live in the north and it is easy to keep up to date with goings on Facebook because I am always on here!”

“I think their website is the best resource but I’m glad to see them on Facebook as well.”

“Notification of events at MOL is brilliant”

“It’s easier to engage with as opposed to visiting a website”

“I’d not know about the events otherwise”

One respondent noted that other museums provided more updates, by which, it was implied that MOL was not providing enough updates and perhaps should do more to make it useful. On the other hand, another respondent said that “you do it well and you don’t spam”, which implied that MOL got the right balance in frequency of alerts and emails.

This was an interesting point as social software tools can be used either as a social networking tool, or as a publishing tool by organisations to communicate information to users and members of Facebook can fall into either category.

To make sure people in both categories received the right level of information and interaction is difficult to get right. If regular updates are made and alerts and emails are sent, there is the possibility of irritating some users who may decide to remove themselves from the MOL Facebook pages. On the other hand, if enough updates are not sent, encouraging users to engage with MOL, the members who wish for more interaction will be bored and detached from MOL activities and may also choose to leave.

The challenge is to make sure that members in both categories were not alienated, and that everyone gets something out of the MOL presence on Facebook. The solution may simply be to ask visitors how frequently members wish to learn about particular events, exhibitions or museum news, and categorise them and only send regular updates to these people, for the specific type of update they signed up for.

In total, the number of positive comments outweighed the number of negative comments by 1 to 5, and thus it could be said that on the whole, Facebook members found the MOL presence on Facebook useful, but MOL could do more to improve its communications. Conversely, it could be said that as the respondents choose to answer the survey, they may have already felt positive towards MOL and thus skew the results. In fact, the results could be biased simply because those who did not respond may have felt negatively about MOL and its presence on Facebook but decided not to contribute towards any MOL activities.

Nonetheless, given that not all responses proved to be positive, it could be said that the set sample of responses is still representative of the population and the result can still be assumed to represent all members.

To conclude

Despite the rating of the usefulness of MOL Facebook pages by the respondents being mostly ‘neutral’, there was a unanimous agreement from the respondents that MOL should continue to use Facebook.

A comment that followed the question of whether respondents thought MOL should continue to use Facebook was “why not?”  If MOL were looking for an argument for not using Facebook as a means to communicate to a wider audience, then the above unanimous response defeats this. As one respondent commented, “it’s a very economical means of mass communication and reaches a “young” sector of the potential audience.” And as many respondents pointed out in various ways, “a LOT of people use Facebook!”

Perhaps the success behind having a presence on Facebook relies on the fact that “most people don’t have time to check multiple websites” and “it’s good to offer multiple ways for people to get information about your museum and events”.